"What the @$^(&)!

Having a bit of bother at work, I was getting frustrated and P****d off, I was ready to take the next day off and not as a sicky either.  Eventually, i recalled the "conflict management" training we had all undertaken so I spent about an hour rephrasing and practicing what I would say to the colleagues who had caused the feelings of conflict.

when the opportunity arose to speak quietly with each individual concerned I was happy when the first one aplogised and said they had not realised what was going on.  

The second one made a few excuses for their behaviour and I explained the procedures before getting an apology and feeling no more conflict went home happily.

However, yesterday I went into work feeling optimistic and ended up feeling even more conflicted as one of the culprits did exactly the same thing again, I was so angry I assumed what had happened was because the Manager made changes and didn't inform me so I decided to speak up.

Finally, having rehearsed what I was going to say to my Manager, I spoke when the opportunity arose and again I was gobsmacked to find that she was not aware of the situation she had not made any changes to the way we work the colleague had taken it upon himself to do as he pleased,  I was not at all impressed.   

Today at work I was very pleased to see that the Manager is taking it upon herself to ensure that the proper procedures take place and I am just hoping that the future is bright and  'sun kissed orange' and there will be no more conflict issues....