Well, well,
well, having become sick to death of ringing call centres and being unable to
understand what my options are for 1, 2, 3 etc. and after pressing * not
understanding, yet again, what my options are, I have begun to complain
directly via Email, to the MP in charge of each service that I find impossible
to deal with. First it was the DBS (which took 12 weeks to process) then
the DWP Minister got emails asking why deaf people are not given the option of
communicating with Government Services by email. I sent my email to every
person attached to the Ministry of Work and Pensions.
I must say I was
very disappointed when Damian
Green MP, the Minister for DWP replied just to ask for my post code, nothing
else just that. What a bummer. However, three weeks later I am
very happy indeed, I am receiving correspondence from Job Centre Plus and the
DWP via Email, yes Email, halleluiah. Sadly, I cannot reply to said
emails as I am informed, the system is not set up yet for that kind of
correspondence, so I am just getting emails giving me instructions to follow
and I am to respond to said emails via my local JCP until two way correspondence
is active.
Oh well, it's a
start and it's a lot less stressful for me, so Onwards and Upwards I say.
Watch this space!
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