Thieving B****rds

Got a text message from our credit card company at 8.00 am UK time today, ring us as a matter of urgency! Aaargh I don't finish work until 3.00 pm so I can't do it, I know I'll get Billy to ring them.   So I forward him the text message and later on my lunch break I read his response.   It said, they won't talk to me as you are the main person on the account.   It beggars belief. It is a joint account, we live at the same address and sleep in the same bed but hey we cannot talk to you about your family finances Mr Bailey.

When I got home I called the bank and low and behold yet again I had to tell them that I am deaf and can they speak a bit slower for me and while we are at it why have you not updated our account details with my request that you speak to my husband because I struggle to hear correctly?  Oh we will look into that (again) then I give the wrong security number to the woman, not once but three times because I heard her wrong when she asked for them, to cap it all when asking my security question who would I most like to meet? David Beckham...wrong, Usain Bolt...wrong. Alex Ferguson...wrong and it wasn't Al Pacino either and I am locked out of my online bank account.

So, I had to wait ten minutes to receive a text message from customer services, giving me a new security number to enable me to reset my account security and then ring customer services back. answer some questions and get put through to security to be informed that somebody has used our credit card to top up not one but two O2 pay as you go phones with £10 each, then the cheeky b****rds tried to spend £2,500 at Strawberry, what is this company, anyone?? And then over £1,000 at either Hotel USA or a hotel in the USA (still deaf).  Great news is that the credit card has been cancelled and two new ones on the way and none of the transactions were honoured, so just awaiting confirmation from O2 that we will not be charged for the two top ups.

Thank you for such a great service Tesco Credit Card we will stick with you and we hope the Fraud Squad catch the beggars.  We just hope it wasn't someone at Ikea where we last used the card.